Al-Zayn: Jurnal Ilmu Sosial & Hukum
Vol 4 No 4 (2026): 2026

The Influence Of Gamification Strategies On Purchase Intention : The Moderating Role Of Customer Engagement (A Study Of Kopi Kenangan Asli Users

Rafa Nithalaida (Management Study Program, Faculty of Economics and Business, University of Lampung)
M.S. Mahrinasari (Management Study Program, Faculty of Economics and Business, University of Lampung)



Article Info

Publish Date
06 Jun 2026

Abstract

Gamification in digital marketing is increasingly applied to enhance user interaction and stimulate purchase intention. This study aims to examine the effect of gamification strategies on purchase intention with customer engagement acting as a moderating variable in the relationship. A quantitative approach was employed using structural model analysis and bootstrapping to test the relationships among variables. The results reveal that gamification has a significant effect on customer engagement with a path coefficient of 0.719. Customer engagement also significantly influences purchase intention with a coefficient of 0.345. In addition, gamification shows a significant direct effect on purchase intention with a coefficient of 0.568, indicating a stronger direct influence compared to the indirect effect. The indirect effect through customer engagement is also significant with a coefficient of 0.249, confirming its role as a partial mediator. Based on the Stimulus Organism Response (SOR) theory, gamification acts as the stimulus that shapes customer engagement as the organism, which subsequently leads to purchase intention as the response. Thus, gamification implementation is proven effective in increasing user engagement and strengthening purchase intention

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Journal Info

Abbrev

AlZayn

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

Description

Al-Zayn: Jurnal Ilmu Sosial & Hukum dengan e-ISSN 3026-2917 p-ISSN 3026-2925 Prefix DOI 10.61104. adalah jurnal akses terbuka peer-reviewed dan mengikuti kebijakan single-blind review. Artikel ilmiah pada Al-Zayn: Jurnal Ilmu Sosial & Hukum merupakan hasil penelitian orisinal, ide konseptual, dan ...