Insight Management Journal
Vol. 6 No. 1 (2026): May

Gamification and repurchase intention among Shopee users in Cirebon: the mediating role of positive emotion

Ayu Sulastri (Universitas Swadaya Gunung Jati, Cirebon)
Siska Ernawati Fatimah (Universitas Swadaya Gunung Jati, Cirebon)



Article Info

Publish Date
30 May 2026

Abstract

This study aims to examine the effect of gamification on repurchase intention, the effect of gamification on positive emotion, the effect of positive emotion on repurchase intention, and the mediating role of positive emotion among Shopee users in Cirebon. This study employed a quantitative cross-sectional design. A total of 150 active Shopee users were selected through purposive sampling based on the criteria of having used Shopee gamification features and having made repeat purchases within the previous three months. Data were collected through an online questionnaire using a five-point Likert scale and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The findings reveal that gamification has a positive and significant effect on both positive emotion and repurchase intention. Positive emotion also has a positive and significant effect on repurchase intention. Furthermore, positive emotion significantly mediates the relationship between gamification and repurchase intention. These findings indicate that Shopee’s gamified features encourage repeat purchasing not only directly but also through the creation of positive emotional experiences. The study recommends that e-commerce platforms develop gamified features that not only increase user interaction but also strengthen emotional engagement to foster customer loyalty and repeat purchasing.

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Journal Info

Abbrev

imj

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Insight Management Journal ISSN 2774-1737 merupakan media akses terbuka dalam mempublikasikan artikel ilmiah, jurnal ini memuat hasil-hasil penelitian dalam bidang ilmu manajemen, dan artikel tersedia secara online, bebas tanpa berlangganan apapun. Artikel yang dikirimkan ke jurnal ini akan diproses ...