Bisma : Business and Management Journal
Vol. 4 No. 1 (2026): Bisma : Business and Management Journal

Peningkatan Kinerja Aparatur melalui Kompetensi dan Pengawasan: Bukti Empiris dari Layanan Perlindungan Konsumen

Mintoro Rutadi (Sekolah Tinggi Ilmu Ekonomi Mahardhika, Indonesia)
Sri Rahayu (Sekolah Tinggi Ilmu Ekonomi Mahardhika, Indonesia)
Rifda Fitrianty (Sekolah Tinggi Ilmu Ekonomi Mahardhika, Indonesia)



Article Info

Publish Date
31 Mar 2026

Abstract

Employee performance in the public sector is a crucial factor in achieving effective and accountable public services. However, previous studies on the influence of competence and supervision on employee performance have produced inconsistent findings, particularly in public service organizations with technical and regulatory responsibilities. This study aims to examine the effects of competence and supervision on the performance of employees at the Consumer Protection Technical Implementation Unit (UPT) in Bojonegoro. A quantitative survey approach was employed, and primary data were collected from 125 respondents selected through simple random sampling using a Likert-scale questionnaire. Data were analyzed using multiple linear regression preceded by classical assumption tests. The results indicate that competence (β = 0.386; p < 0.05) and supervision (β = 0.369; p < 0.05) have a positive and significant effect on employee performance. Competence was found to have a more dominant influence than supervision. The Adjusted R² value of 0.628 shows that both variables jointly explain 62.8% of the variance in employee performance. These findings highlight the importance of strengthening employee competence through continuous technical training and enhancing supervision through periodic evaluation systems to improve the quality of public service delivery.

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Journal Info

Abbrev

bisma

Publisher

Subject

Social Sciences

Description

Bisma : Jurnal Bisnis dan Manajemen berfokus pada berbagai tema, topik, serta aspek bisnis dan manajemen, termasuk (namun tidak terbatas) pada topik berikut. Manajemen Pemasaran Manajemen Keuangan Manajemen Sumber Daya Manusia Manajemen Koperasi Manajemen Strategis Manajemen Agribisnis Manajemen ...