Kepuasan karyawan dalam organisasi layanan publik: Peran strategi manajemen sumber daya manusia, servant leadership, dan lingkungan kerja

Marianus Moi Narut (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)
Ignatius Soni Kurniawan (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)
Nala Tri Kususma (Fakultas Ekonomi, Universitas Sarjanawiyata Tamansiswa)

Journal of Management and Digital Business
Vol. 6 No. 2 (2026): Journal of Management and Digital Business

Employee job satisfaction is an important factor in determining an organization's success in achieving its goals. This study aims to determine the effect of human resource management strategies, servant leadership, and the work environment on employee satisfaction at the Yogyakarta Post Office. This study uses a quantitative approach, with a population of 50 people who served as respondents through a census. Data collection was carried out by distributing questionnaires, and the data were then analyzed using Partial Least Squares Structural Equation Modeling. The results of the study indicate that human resource management strategies and servant leadership have a positive and significant effect on job satisfaction. In contrast, the work environment has no significant effect. These findings indicate that aspects of servant leadership and human resource management have a dominant role in increasing job satisfaction.