Jurnal Riset Manajemen
Vol 4 No 1 (2026): March: JURNAL RISET MANAJEMEN (JURMA)

Pengaruh Work-Life Balance, Perceived Organizational Support dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior

Muhammad Yusuf Hasibuan (Unknown)
Zulvia Khalid (Unknown)



Article Info

Publish Date
31 Mar 2026

Abstract

Human resources are a strategic asset for an organization because they play a crucial role in increasing the effectiveness and sustainability of the organization, one of which is through Organizational Citizenship Behavior (OCB). OCB is influenced by various factors, both internal and external, including work-life balance, perceived organizational support, and job satisfaction. This study aims to analyze the influence of work-life balance, perceived organizational support, and job satisfaction on OCB among employees of PT Asuransi BRI Life, Jakarta Regional Office 3. This study used a quantitative approach with a causal associative approach. The sample size was 75 employees, selected using a saturated sampling technique. Data were collected using a five-point Likert scale questionnaire and analyzed using multiple linear regression using Microsoft Excel 2021 and IBM SPSS version 22.0. The results showed that partially, work-life balance had a positive and significant effect on OCB, while perceived organizational support and job satisfaction did not significantly influence OCB. However, simultaneously, all three variables significantly influenced OCB.

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Journal Info

Abbrev

jurma

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...