Penamas: Journal of Community Service
Vol. 6 No. 2 (2026): Penamas: Journal of Community Service

Optimalisasi sistem pengarsipan dokumen untuk meningkatkan efisiensi pelayanan nasabah di PT Bank Pembangunan Daerah Jawa Timur Tbk (Bank Jatim)

Ali Muhajir (Fakultas Ekonomi dan Bisnis, Universitas Islam Darul Ulum)
Fitri Dwi Anggraeni (Fakultas Ekonomi dan Bisnis, Universitas Islam Darul Ulum)
S. Zesivania Mar’atussholihah (Fakultas Ekonomi dan Bisnis, Universitas Islam Darul Ulum)



Article Info

Publish Date
24 May 2026

Abstract

This community service activity was conducted to support the orderly implementation of a document archiving system to enhance the effectiveness of customer administrative services at Bank Jatim. The main issue addressed concerns the importance of maintaining consistency in the implementation of archiving procedures to ensure that document management remains organized, easily accessible, and supportive of smooth administrative processes. The method employed was a descriptive approach, with participatory involvement through students' direct engagement in administrative activities in accordance with institutional procedures. The activity was carried out in stages: observation, administrative participation, documentation, and descriptive evaluation of the implementation of archive management. The results indicate that the implemented archiving system has supported administrative orderliness by classifying documents, storing archives, and grouping documents in accordance with established procedures. The success indicators of the activity were assessed through document organization, consistency of archive classification, ease of document access, and the administrative workflow observed during implementation. The findings indicate that participatory involvement in administrative activities can support the orderly implementation of archive management and contribute to the effectiveness of administrative services in the banking environment.

Copyrights © 2026






Journal Info

Abbrev

penamas

Publisher

Subject

Arts Humanities Decision Sciences, Operations Research & Management Health Professions Other

Description

Penamas: Journal of Community Service is [ISSN 2807-3150] a journal that contains publications on the results of community service activities, models or concepts, and or their implementation in order to increase community participation in development, community empowerment, or implementation of ...