Jurnal Ilmu Sosial dan Ilmu Politik
Vol. 6 No. 1 (2026): Jurnal Ilmu Sosial dan Ilmu Politik

PEKERJA SOSIAL MEDIS DALAM MENINGKATKAN KUALITAS KESEHATAN PASIEN: PERAN, TANTANGAN, DAN IMPLIKASI KEBIJAKAN DALAM SISTEM PELAYANAN KESEHATAN

Chriestine Lucia Mamuaya (Program Studi Kesejahteraan Sosial, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Wijaya Kusuma Surabaya)
Heru Dwi Herbowo (Prodi Kesejahteraan Sosial, FISIP, UWKS)
Yudi Harianto Cipta Utama (Unknown)
Fairuz Najla Athira (Unknown)
Zulfa Nabila Assegaf (Unknown)



Article Info

Publish Date
01 Jun 2026

Abstract

The complexity of the modern healthcare system demands an approach that not only focuses on the medical aspect but also pays attention to the social and psychological dimensions of patients. In this context, Medical Social Workers (MSW) play an important role as a liaison between patients and the health system to improve quality of life, especially for patients with chronic diseases. This study aims to analyze the role of MSW in improving the quality of life of patients through psychosocial support, facilitation of access to health services, and strengthening patients' capacity in managing their health conditions. The method used is a qualitative approach with literature study and conceptual analysis. The results of the study showed that MSW plays a significant role in helping patients overcome social barriers, reduce stress and anxiety, and increase participation in daily activities. MSW also contributes to promotive and preventive efforts through education and health promotion in the community. The existence of MSW is a strategic element in holistic health services. The integration of medical and social aspects through the role of MSW has been proven to support improving the quality of life of patients and strengthening the effectiveness of the overall health system. Policy implications from this study emphasize the importance of clear regulations, improved professional competence, and strengthened budget allocation for MSW professional development in Indonesia.

Copyrights © 2026






Journal Info

Abbrev

juispol

Publisher

Subject

Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Sosial dan Ilmu Politik (JUISPOL) Master of Political Science, Wijaya Kusuma University, Surabaya is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary social and political ...