SENTRI: Jurnal Riset Ilmiah
Vol. 5 No. 5 (2026): SENTRI : Jurnal Riset Ilmiah, Mei 2026

Peran Persepsi Generative Artificial Intelligence dalam Memediasi Pengaruh Digital Presence Terhadap Brand Visibility Mall di Bali pada Konteks Ai-Based Search

Ida Bagus Gede Prabawa Putra Udiyana (Fakultas Ekonomi dan Bisnis, Universitas Pendidikan Nasional)
I Gusti Ayu Agung Istri Dinda Larasshanti Jelantik (Fakultas Ekonomi dan Bisnis, Universitas Pendidikan Nasional)
Anak Agung Ayu Rika Putri Supartha (Fakultas Ekonomi dan Bisnis, Universitas Pendidikan Nasional)
I Gusti Ayu Widya Ari Cahyathi (Fakultas Ekonomi dan Bisnis, Universitas Pendidikan Nasional)
Ni Putu Dhanan Kumaradewi M (Fakultas Ekonomi dan Bisnis, Universitas Pendidikan Nasional)



Article Info

Publish Date
31 May 2026

Abstract

This study aims to analyze the mediating role of perceived generative artificial intelligence in the relationship between digital presence and brand visibility of shopping malls in Bali within the context of AI-based search. The research adopts a quantitative approach using Partial Least Squares Structural Equation Modeling (PLS-SEM) with a sample of 130 mall visitors in Bali who have experience using AI-based search tools such as ChatGPT and similar platforms. The findings reveal that digital presence has a positive and significant effect on brand visibility, both directly and indirectly through perceived usefulness and perceived trustworthiness. However, the direct effect of digital presence is relatively weaker compared to the mediated effects, indicating that brand visibility is not formed linearly but through a cognitive information processing mechanism influenced by AI perception. Perceived trustworthiness shows a stronger mediating effect than perceived usefulness, highlighting the importance of trust in AI-generated information. This study contributes to the integration of Information Processing Theory (IPT) and Technology Acceptance Model (TAM) by positioning generative AI perception as a key mechanism in transforming digital presence into brand visibility in the AI-based search ecosystem.

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Journal Info

Abbrev

sentri

Publisher

Subject

Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

SENTRI: Jurnal Riset Ilmiah accomodates original research, or theoretical papers. We invite critical and constructive inquiries into wide range of fields of study with emphasis on interdisciplinary approaches: Humanities and Social sciences, that include: Engineering Agriculture Economics Health IT ...