Indonesian Journal Economic Review (IJER)
Vol. 6 No. 2 (2026): June

Enhancing Job Performance Through Work Engagement: The Role of Perceived Organizational Support Among Non-Medical Employees

Padilah Hamzah (Universitas Swadaya Gunung Jati)
Agi Syarif Hidayat (Universitas Swadaya Gunung Jati)



Article Info

Publish Date
28 Jun 2026

Abstract

This study aims to analyze the effect of Perceived Organizational Support (POS) on Job Performance, with Work Engagement as a mediating variable among non-medical employees at RSUD Waled, Cirebon (n = 102). The research employed a quantitative approach using a survey method. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that POS has a positive and significant effect on Work Engagement (β = 0.540; t = 6.407; p < 0.001). Work Engagement also has a positive and significant effect on Job Performance (β = 0.533; t = 6.237; p < 0.001), while the direct effect of POS on Job Performance is not significant (β = 0.015; t = 0.150; p = 0.881). In addition, the indirect effect of POS on Job Performance through Work Engagement is significant (β = 0.288; t = 3.939; p < 0.001), indicating that Work Engagement functions as a mediating variable in this relationship. These findings suggest that organizational support is more effectively translated into Job Performance through the enhancement of Work Engagement, highlighting the important role of Work Engagement in explaining the relationship between organizational support and the performance of non-medical employees.

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Journal Info

Abbrev

ijer

Publisher

Subject

Economics, Econometrics & Finance

Description

Indonesian Journal Economic Review with published by Research Division Lembaga Mitra Solusi Teknologi Informasi. This journal covers fields such as People Knowledge and Management, Operations and Performance Management, Business Risk, Finance and Accounting, Entrepreneurship, Strategic Business, ...