Jurnal Visi Komunikasi
Vol. 25 No. 01 (2026): MEI 2026

INTERPERSONAL COMMUNICATION OF THE SUJANLIE TOTONG LAW OFFICE WITH CLIENTS IN RESOLVING LEGAL PROBLEMS: A CASE STUDY OF THE BUSANG DENGEN FARMER GROUP

Nunung Dwi Astutik (UIN Sultan Aji Muhammad Idris Samarinda)
Nurul Shobah (UIN Sultan Aji Muhammad Idris Samarinda)
Fuad Fansuri (UIN Sultan Aji Muhammad Idris Samarinda)



Article Info

Publish Date
09 Jun 2026

Abstract

This study aims to analyze the interpersonal communication carried out by the Sujanlie Totong Law Office with clients in resolving legal problems, using a case study of the Busang Dengen Farmer Group. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews with the advocate and supported by relevant literature review.The findings indicate that interpersonal communication is implemented through the use of simple and accessible language, transparency in conveying information, empathy toward clients, and active client involvement in legal decision-making processes. Such communication plays a crucial role in building client trust, reducing uncertainty, and enhancing clients’ understanding of legal procedures.Furthermore, interpersonal communication functions not only as a means of delivering legal information but also as an instrument of empowerment, enabling clients to actively participate in the process of resolving their legal issues.Therefore, the interpersonal communication practiced by the Sujanlie Totong Law Office is not merely informative in nature but also strategic in supporting the effectiveness of legal problem resolution faced by clients. 

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Journal Info

Abbrev

viskom

Publisher

Subject

Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

Jurnal Visi Komunikasi [p-ISSN: 1412-3037 | e-ISSN: 2581-2335] has been published since 2007 byFakultas Ilmu Komunikasi Universitas Mercu Buana Jakarta, Indonesia. Jurnal Visi Komunikasi is a bi-annual journal issued on May and November. It consists of research-based articles and /or conceptual ...