Analysis of Institutional Efficiency and Donor Utility: A Study of Integrated Service Quality in the Philanthropy Sector

Azizan Sentosah Hutabarat (Islamic Economics Program, Universitas Islam Negeri Siber Syekh Nurjati Cirebon)
Alvien Septian Haerisma (Islamic Economics Program, Universitas Islam Negeri Siber Syekh Nurjati Cirebon)
Anton Sudrajat (Islamic Economics Program, Universitas Islam Negeri Siber Syekh Nurjati Cirebon)

JURNAL ECONOMINA
Vol. 5 No. 5 (2026): JURNAL ECONOMINA, Mei 2026

The transformation of philanthropy management demands institutional professionalism in providing excellent service to the public. This study aims to explore institutional efficiency and the utility of donors through the quality of integrated services at BAZNAS Majalengka. Data collection involved active donors as providers of experiential insights, management staff to examine operational procedures, and digital documents as evidence of accountability. Through a qualitative case study, the data was analyzed to map subjective satisfaction and service transparency. The results indicate that service integration effectively minimizes information asymmetry and transaction costs. These findings confirm that institutional credibility is a key determinant in strengthening the Islamic economic ecosystem.