Community Engagement and Emergence Journal (CEEJ)
Vol. 7 No. 6 (2026): Community Engagement & Emergence Journal (CEEJ)

Hospital Change Management in the Digital Era: A Systematic Literature Review of Leadership, Ambidexterity, and Innovation

Yulivitri Yulivitri (Universitas Esa Unggul)
Purwanto Purwanto (Universitas Esa Unggul)



Article Info

Publish Date
08 Jun 2026

Abstract

Purpose: Hospitals are undergoing digital transformation through electronic health records, telemedicine, virtual care, artificial intelligence, patient portals, and data-driven operations. Yet the implementation of these technologies frequently produces organizational tensions that cannot be explained by technology-adoption logic alone. This systematic literature review examines hospital change management in the digital era by integrating evidence on leadership, ambidexterity, and innovation. Design/methodology/approach: The review followed the SPAR-4-SLR logic of assembling, arranging, and assessing the literature and used a PRISMA-informed screening flow. The evidence boundary was deliberately restricted to Scopus-confirmed Q1/Q2 journal articles. From 1,343 raw records, 1,323 unique records were retained after deduplication. After source-quality, document-type, and topical screening, 175 articles were included in qualitative synthesis. Findings: The review identifies five interrelated patterns. First, hospital digital change is a sociotechnical process that reshapes workflow, accountability, professional identity, and care coordination. Second, readiness is multidimensional, combining digital competence, technological self-efficacy, managerial capability, psychological safety, and learning climate. Third, leadership operates as a translation mechanism between executive digital strategy and frontline clinical practice. Fourth, ambidexterity provides a strategic explanation for how hospitals balance reliability, standardization, and safety with experimentation and innovation. Fifth, innovative work behaviour is a proximal behavioural pathway through which digital change becomes embedded in practice. Originality/value: The review develops a paradox-informed digital leadership framework for hospital change management. It contributes by connecting hospital digital transformation, paradoxical leadership, digital leadership, ambidexterity, and innovative work behaviour into a coherent agenda for future empirical research.

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Journal Info

Abbrev

ceej

Publisher

Subject

Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions

Description

CEEJ is a journal for the development and application of science and technology that includes publication of the results of community service activities, models or concepts or their implementation in the context of increasing community participation in development, community empowerment or the ...