PINISI Discretion Review
Volume 9, Issue 2, March 2026

Green Servicescape and Impulse Buying Behavior: The Mediating Role of Positive Emotion

Risnawati Risnawati (Politeknik Negeri Ujung Pandang)
Maududi Lamparawi Magenda (Politeknik Negeri Ujung Pandang)
Syahriah Sari (Politeknik Negeri Ujung Pandang)
Tri Wahyu Septyani (Politeknik Negeri Ujung Pandang)



Article Info

Publish Date
30 Mar 2026

Abstract

The second-hand fashion market has experienced fluctuating trends over the years and has been accompanied by increasing impulse buying tendencies, particularly among young consumers visiting second-hand clothing stores. Impulse buying is no longer solely influenced by economic motives but is increasingly shaped by shopping experiences and service environments. This study aims to examine the effect of green servicescape on impulse buying through the mediating role of positive emotion. The green servicescape construct consists of three dimensions: environmental concern, atmosphere, and human. This study employed an explanatory research design involving customers of second-hand clothing stores in Makassar City. A total of 267 respondents were selected using purposive sampling techniques, and the data were analyzed using WarpPLS 7.0. The results indicate that green servicescape positively affects positive emotion, which subsequently influences impulse buying. Furthermore, positive emotion mediates the relationship between green servicescape and impulse buying. These findings highlight the importance of sustainability-oriented service environments in shaping consumers’ emotional experiences and influencing impulse buying in the second-hand fashion market.

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Journal Info

Abbrev

UDR

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

PINISI Discretion Review is an-Opened Access journal and published twice a year every March and September. It publishes the research (no longer than 5 years after the draft proposed) in term of PINISI Discretion Review: public administration, public policy, management, bussiness administration, ...