Multazam : Jurnal Manajemen Haji dan Umrah
Vol. 6 No. 1 (2026): Multazam: Jurnal Manajemen Haji dan Umrah

PRODUCT VALUE PROPOSITION, SOURCE INFORMATION, TRUST AND PURCHASE DECISION IN UMRAH TRAVEL SERVICES: A SYSTEMATIC LITERATURE REVIEW

Hasrun Afandi UmpuSinga (IAIN Metro)
Iskandar Ali Alam (Unknown)
Habiburrahman (Unknown)
Andala Rama Putra Barusman (Unknown)



Article Info

Publish Date
09 Jun 2026

Abstract

This study aims to synthesize international journal articles on the relationships among Product Value Proposition, Source Information, Trust, Purchase Intention, and Purchase Decision in the context of Umrah travel services. A Systematic Literature Review (SLR) was conducted, analyzing 42 peer-reviewed articles retrieved from Scopus, Web of Science, ScienceDirect, Emerald Insight, Taylor & Francis Online, SpringerLink, Wiley Online Library, and Google Scholar during 2003–2024, following the PRISMA 2020 guidelines. The findings indicate that Product Value Proposition and Source Information act as initial stimuli reducing uncertainty and forming Trust. Trust then strengthens Purchase Intention, which subsequently leads to Purchase Decision. This study contributes to the literature by integrating Asymmetric Information Theory, Signaling Theory, Trust Theory, and the Theory of Planned Behavior into a conceptual framework specific to Umrah travel services, addressing both theoretical gaps and practical implications for PPIU providers.

Copyrights © 2026






Journal Info

Abbrev

Multazam

Publisher

Subject

Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Multazam Journal of Hajj and Umrah Management is nationally accredited with Print International Standard Serial Number (P-ISSN) 2809-2430 and Electronic International Standard Serial Number (E-ISSN) 2961-9084 published by the Faculty of Economics and Islamic Business IAIN Metro as a vehicle for ...