MIMBAR : Jurnal Penelitian Sosial Dan Politik
Vol 15 No 1 (2026): Mimbar : Jurnal Penelitian Sosial dan Politik (Juni) - on process

Public Service Management in Stunting Prevention: Evaluation of Service Quality, Responsiveness, and Effectiveness in Jeneponto Regency

Muhammad Luthfi Siraj (State University of Makassar)
Wilfred Uronu Lameck (Mzumbe University)
Ismail (State University of Makassar)
Suprianto (Institut Teknologi dan Bisnis Maritim Balik Diwa)



Article Info

Publish Date
06 Jun 2026

Abstract

This study analyzes public service management in stunting prevention in Jeneponto Regency, Indonesia, focusing on service quality, responsiveness, and effectiveness. A qualitative case study approach was employed involving 15 informants, including local government officials, health workers, community leaders, and program beneficiaries. Data were collected through in-depth interviews, observations, and document analysis, then analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings reveal that service quality remains uneven due to limited health infrastructure, shortages of nutritionists, and inconsistent service delivery across villages. Responsiveness is constrained by delayed complaint handling, limited adaptation to local socio-cultural conditions, and low community participation. Although stunting prevalence declined from 37.4% in 2021 to 30.3% in 2023, program effectiveness remains suboptimal because coordination, monitoring, and targeting mechanisms are not fully optimized. This study highlights the interconnection between service quality, responsiveness, and effectiveness in evaluating local public service management for sustainable stunting reduction.

Copyrights © 2026






Journal Info

Abbrev

mimbar

Publisher

Subject

Social Sciences

Description

MIMBAR : Jurnal Penelitian Sosial dan Politik is scientific journal dedicated to development of Social Sciences the article is based on the field research finding and published in each six months regularly by the management of Social and political Faculty, the university of Prof. Dr. Hazairin, SH. ...