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Public Service Management in Stunting Prevention: Evaluation of Service Quality, Responsiveness, and Effectiveness in Jeneponto Regency Muhammad Luthfi Siraj; Wilfred Uronu Lameck; Ismail; Suprianto
Mimbar : Jurnal Penelitian Sosial Dan Politik Vol 15 No 1 (2026): Mimbar : Jurnal Penelitian Sosial dan Politik (June)
Publisher : Faculty of Social and Political Sciences Universitas Prof Dr Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/244qfd93

Abstract

This study analyzes public service management in stunting prevention in Jeneponto Regency, Indonesia, focusing on service quality, responsiveness, and effectiveness. A qualitative case study approach was employed involving 15 informants, including local government officials, health workers, community leaders, and program beneficiaries. Data were collected through in-depth interviews, observations, and document analysis, then analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings reveal that service quality remains uneven due to limited health infrastructure, shortages of nutritionists, and inconsistent service delivery across villages. Responsiveness is constrained by delayed complaint handling, limited adaptation to local socio-cultural conditions, and low community participation. Although stunting prevalence declined from 37.4% in 2021 to 30.3% in 2023, program effectiveness remains suboptimal because coordination, monitoring, and targeting mechanisms are not fully optimized. This study highlights the interconnection between service quality, responsiveness, and effectiveness in evaluating local public service management for sustainable stunting reduction.
Governance And Performance-Based Reforms in School Education Under New Public Management: A Systematic Literature Review Suprianto Suprianto; Siti Rahmi; Ridwan Ridwan; Ermawaty Maradhy; Alfian Mucti; Andi Onasis; Wilfred Uronu Lameck
Journal of Educational Studies Vol. 4 No. 2 (2026): July
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i2.2472

Abstract

The lack of an integrative framework in the literature hinders a comprehensive understanding of the relationship between New Public Management (NPM), governance, and performance-based reforms in education. This study aims to integrate this relationship through a systematic literature review approach based on the PRISMA protocol. Data was obtained from the Scopus database and selected using Rayyan through the stages of identification, screening, eligibility, and inclusion, resulting in 23 relevant articles. To ensure reliability and validity, the selection process is carried out systematically based on clear inclusion-exclusion criteria, filtering consistency, and analysis triangulation through bibliometric approaches and conceptual synthesis. The analysis was carried out using co-occurrence keyword analysis with VOSviewer and thematic mapping through Biblioshiny. The results of the study show that governance and performance-based reforms are one system that is integrated within the NPM framework. NPM acts as a central node that connects principles, governance mechanisms, policy instruments, and reform outcomes in interdependent relationships. Education reform takes place dynamically through a continuous cycle between policy formulation, implementation, evaluation, and feedback, with a performance-based control system as a liaison mechanism. This study produced an integrative model, namely the New Public Management–Based Systemic Integrative Governance and Education Reform (NPM-SIGER) Model, which represents education reform as a cyclical and adaptive system. These findings reposition NPM as an integrative governance paradigm, although the resulting model still requires further empirical testing.