Greenation International Journal of Tourism and Management
Vol. 4 No. 2 (2026): (GIJTM) Greenation International Journal of Tourism and Management (June - Augu

The Effect of Knowledge Sharing and Self Efficacy on the Performance of KPPBC TMP B Yogyakarta Employees with Organizational Commitment as a Mediation Variable

Triana Candraningrum (Universitas Terbuka, Indonesia)
Rini Dwiyani Hadiwidjaja (Universitas Terbuka, Indonesia)
Yanuar Trisnowati (Universitas Terbuka, Indonesia)



Article Info

Publish Date
10 Jun 2026

Abstract

This study aims to analyze the effect of knowledge sharing and self efficacy on employee performance through organizational commitment at KPPBC TMP B Yogyakarta. The study was motivated by the decline in service quality reflected in the User Satisfaction Survey (SKPJ), particularly in service speed and officers’ mastery of service materials. This research used a quantitative approach with an explanatory research design. The population consisted of all 135 employees of KPPBC TMP B Yogyakarta. The sampling technique used was a census or saturated sampling method, in which all population members were selected as respondents. Data were collected through questionnaires and analyzed using Structural Equation Modeling – Partial Least Square (SEM-PLS) with SmartPLS version 4. The results showed that knowledge sharing had a positive and significant effect on organizational commitment and employee performance. Self efficacy also had a positive and significant effect on organizational commitment and employee performance. In addition, organizational commitment had a positive and significant effect on employee performance. Furthermore, organizational commitment was proven to mediate the effect of knowledge sharing and self efficacy on employee performance. The managerial implication of this study indicates that organizations need to strengthen the culture of knowledge sharing and improve employees’ self efficacy through mentoring, training, and work experience sharing forums to support employee performance improvement.

Copyrights © 2026






Journal Info

Abbrev

GIJTM

Publisher

Subject

Economics, Econometrics & Finance

Description

Greenation International Journal of Tourism and Management (GIJTM) is a scientific journal in the field of tourism and management published and managed by Greenation Research & Yayasan Global Resarch National. This journal aims to disseminate information on research and development results, studies, ...