Jurnal Ilmu Komunikasi Balayudha (JIKOBA)
Vol. 6 No. 1 (2026): JIKOBA (JURNAL ILMU KOMUNIKASI BALAYUDHA)

An Analysis of the Role of Verbal and Nonverbal Communication in Preventing Misunderstandings in Social Interactions in the Digital Era

Naila nurrahmi (UIN Sultan Syarif Kasim Riau)
MAZATUL AKMA (UIN Sultan Syarif Kasim Riau)
Annisa Lestari Pohan (UIN Sultan Syarif Kasim Riau)
Riza Aprianti (UIN Sultan Syarif Kasim Riau)
Darmawati (Unknown)



Article Info

Publish Date
08 Jun 2026

Abstract

This investigation seeks to explore the significance of both verbal and nonverbal communication in minimizing misinterpretations in interpersonal exchanges within the digital age. The impetus for this research stems from the considerable likelihood of misunderstandings in text-based communication, stemming from the lack of immediate emotional cues. This study employs a qualitative methodology through interviews conducted with 10 participants aged between 18 and 20 years. The data collected were examined by means of data reduction, presentation of findings, and formulating conclusions. reduction, data presentation, and conclusion drawing. The findings indicate that straightforward, uncomplicated, and direct verbal interactions are essential in reducing confusion. Furthermore, nonverbal aspects like emojis and audio messages assist in expressing feelings and elucidating the purpose of messages. Misinterpretations frequently arise from variances in understanding that stem from the lack of tone and facial cues. As a result, people generally opt for more transparent communication methods, such as phone conversations, to clear up misunderstandings. In summary, spoken and unspoken forms of communication work together to enhance effective online interactions. The skill to handle both elements and grasp the context of communication is crucial for minimizing misinterpretations.

Copyrights © 2026






Journal Info

Abbrev

jikoba

Publisher

Subject

Humanities Education Languange, Linguistic, Communication & Media Social Sciences

Description

Jurnal Ilmu Komunikasi Balayudha fokus mengkaji pada studi komunikasi dan media. Walapun JIKOBA membahas tentang komunikasi tapi tidak menutup kemungkinan juga terbuka terhadap disiplin ilmu lain yang pendekatannya bersinggungan dengan ilmu komunikasi : Jurnal ini sebagai kajian media kajian ilmiah ...