INOVTEK Polbeng - Seri Informatika
Vol. 11 No. 2 (2026): May

Bridging Theory and Prediction: A Hybrid Explainable SEM–Machine Learning Approach to Consumer Purchase Intention

Sussy Susanti (Ekuitas University)
Patah Herwanto (Ekuitas University)
Henny Utarsih (Ekuitas University)



Article Info

Publish Date
27 May 2026

Abstract

The growing use of Instagram as a visual and interactive marketing platform has intensified scholarly interest in how social media content shapes consumer purchase intention. However, most prior studies have relied either on theory-driven Structural Equation Modeling (SEM) or data-driven machine learning, with limited integration between causal explanation, predictive evaluation, and model interpretability. This study addresses this methodological gap by proposing a hybrid explainable SEM–machine learning framework that combines PLS-SEM, XGBoost, and SHAP to examine the relationship between social media content, brand image, and purchase intention. Data were collected from 500 Indonesian Instagram users exposed to fashion and lifestyle brand-related content. The PLS-SEM results show that social media content significantly affects brand image (β = 0.581, p < 0.001), while brand image significantly influences purchase intention (β = 0.511, p < 0.001). Brand image also significantly mediates the relationship between social media content and purchase intention, with a significant indirect effect (β = 0.297; 95% BC-CI: 0.241–0.356). In the predictive stage, Linear Regression and tuned XGBoost demonstrated stable generalization, with test R² values of 0.288 and 0.277, respectively, while Random Forest showed overfitting with a negative test R². SHAP analysis revealed that brand image was the strongest predictive feature (mean |SHAP| = 0.302), followed by social media content (0.268), indicating that brand image plays a more prominent role in forecasting purchase intention. The findings contribute theoretically by reinforcing brand image as a key mediating mechanism, methodologically by integrating validated latent constructs into explainable machine learning, and practically by offering digital marketers a dual-lens approach that combines structural explanation with predictive importance.

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Journal Info

Abbrev

ISI

Publisher

Subject

Computer Science & IT

Description

The Journal of Innovation and Technology (INOVTEK Polbeng—Seri Informatika) is a distinguished publication hosted by the State Polytechnic of Bengkalis. Dedicated to advancing the field of informatics, this scientific research journal serves as a vital platform for academics, researchers, and ...