Business Research and Administration Innovation (BRAIN)
Vol. 3 No. 1 (2026): BRAIN - APRIL

Artificial Intelligence In The Workplace: A Systematic Literature Review Of Psychological Impact, Employee Well-Being, And Managerial Implications

Alifia Ainun Rizky (universitas negeri makassar)



Article Info

Publish Date
30 Apr 2026

Abstract

Artificial intelligence (AI) has fundamentally changed the way humans work, interact, and make decisions in organizational settings. This article presents a systematic literature review of empirical research published between 2020 and 2024, focusing on the psychological impact of AI on employees, its implications for workplace well-being, and the challenges and opportunities in human resource management (HRM). Using a qualitative-narrative approach, 30 articles from internationally reputable journals were analyzed using an antecedent-phenomenon-consequence framework. The findings indicate that the adoption of AI in the workplace has a dual impact: on the one hand, it increases efficiency, work engagement, and data-driven decision-making; on the other hand, it raises anxiety, technostress, and fear of job loss. Moderating variables such as trust in AI, career orientation, and psychological resilience play a significant role in determining individual responses to AI-based changes. Theoretical and practical implications for lecturers, managers, and policymakers are discussed in depth.

Copyrights © 2026






Journal Info

Abbrev

BRAIN

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

usiness Research and Administration Innovation (BRAIN) is a national, open access, peer-reviewed academic journal, which is published by Faculty of Social science and law , Universitas Negeri Makassar As a medium of interaction for academic community, practitioners and other related parties about ...