Archetype : Jurnal Ilmiah Psikologi dan Terapan
Vol 8 No 1 (2026): ARCHETYPE

HOW PSYCHOLOGICAL FACTORS SHAPE USER TRUST IN AI ACROSS DIFFERENT APPLICATION DOMAINS

Putu Dhanu Driya (Universitas Pendidikan Ganesha)
Ni Putu Abigail Firsta Sumerta (Soegijapranata Catholic University)
Made Sunanda Ayu Sandrina (Universitas Pendidikan Ganesha)



Article Info

Publish Date
29 Apr 2026

Abstract

User trust in artificial intelligence (AI) is shaped by a complex interaction of cognitive and experiential factors, yet empirical evidence on how these psychological determinants jointly predict trust remains limited. This study investigates a multi-factor psychological model of user trust using secondary data from 6,678 participants interacting with various AI systems. Five predictors—cognitive load, trust history, prior AI exposure, time pressure, and cultural factors—were examined using correlational and multiple regression analyses. The results show that trust history is the strongest positive predictor of user trust (β = .485, p < .001), while cognitive load significantly reduces trust (β = –.151, p < .001). Other variables did not exhibit significant effects. The model explains 25.7% of the variance in latent trust scores, demonstrating meaningful predictive power for psychological factors alone. These findings highlight the central role of cognitive ease and positive experiential familiarity in shaping trust in AI. The study contributes to Human–AI Interaction research by clarifying which psychological processes most strongly influence trust and by offering implications for designing AI systems that foster reliable, low-friction user experiences.

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Journal Info

Abbrev

Archetype

Publisher

Subject

Education Social Sciences Other

Description

Archetype: Jurnal Ilmiah Psikologi dan Terapan adalah jurnal Fakultas Psikologi Universitas Muhammadiyah Surabaya yang memuat makalah dan artikel ilmiah sebagai wujud dari pelaksanaan Tridharma Perguruan Tinggi. Jurnal Archetype berfokus pada penelitian di bidang psikologi pendidikan, psikologi ...