Journal of Marketing and Technology Management (JMTM)
Vol. 1 No. 2 (2025): Desember

The Effect of Technology Acceptance Model (TAM) on Trust toward GrabFood Dine-Out Deals Feature from Generation Z Perspective in Indonesia

Maria Siregar (Universitas Lampung)



Article Info

Publish Date
15 Dec 2025

Abstract

Digital transformation has significantly reshaped consumer behavior, particularly among Generation Z, a cohort that is highly adaptive to technology yet strongly concerned with issues of security and data privacy. One innovation within the digital food service sector is the GrabFood Dine-Out Deals (DOD) feature, which integrates online voucher purchases with offline dining experiences at partner restaurants. This study aims to analyze the effect of Technology Acceptance Model (TAM) variables—Perceived Usefulness, Perceived Ease of Use, Perceived Security Risk, and Perceived Privacy Risk—on Trust toward the GrabFood Dine-Out Deals feature from the perspective of Generation Z in Indonesia. This research employed a quantitative approach using a survey method involving 300 Generation Z respondents aged 17–28 years. Data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results indicate that Perceived Ease of Use, Perceived Security Risk, and Perceived Privacy Risk have significant effects on Trust, while Perceived Usefulness shows a relatively weaker influence. These findings suggest that Generation Z prioritizes ease of use, security, and privacy protection over functional benefits when developing trust in digital dine-in promotional technologies.

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Journal Info

Abbrev

jmtm

Publisher

Subject

Description

The Journal of Marketing and Technology Management (JMTM) aims to bridge the academic and practical knowledge on the integration of marketing and technology management. The journal serves as a platform for researchers, practitioners, and policymakers to discuss innovative strategies, models, and ...