Integrated System and Management Technology
Vol. 1 No. 1 (2026): January: Integrated System and Management Technology

An Integrated Framework of Enterprise Architecture and Artificial Intelligence for Optimizing Strategic Decision Making in Digital Service Oriented Organizations

Imeldawaty Gultom (Sekolah Tinggi Manajemen Informatika dan Komputer Kaputama)
Dedi Candro Parulian Sinaga (Sekolah Tinggi Manajemen Informatika dan Komputer Pelita Nusantara)
Safrizal Safrizal (Universitas Pembangunan Jaya)



Article Info

Publish Date
19 Jan 2026

Abstract

This research explores the integration of Enterprise Architecture (EA) and Artificial Intelligence (AI) to optimize strategic decision-making in digital service-oriented organizations. These organizations often face challenges such as fragmented decision-making due to disconnected IT systems and limited data-driven insights. The objective of the study is to develop an integrated framework that combines EA and AI to enhance decision-making accuracy, operational efficiency, and strategic alignment. The study employs design science research methodology, involving the development of the framework, expert validation, and testing in simulated organizational scenarios. The findings reveal that the integrated framework improves decision-making by providing real-time, data-driven insights, predictive analytics, and better alignment with organizational goals. AI's role in analyzing large datasets and generating actionable insights allows decision-makers to anticipate future trends and make more informed decisions. The framework significantly outperforms traditional EA approaches, particularly in terms of predictive decision support and adaptive intelligence. The study concludes that the integration of EA and AI provides a robust solution for organizations looking to improve strategic decision-making, enhance operational efficiency, and stay competitive in dynamic business environments.

Copyrights © 2026






Journal Info

Abbrev

ISMaT

Publisher

Subject

Description

Aims This journal focuses on the integration of information technology and management practices to enhance organizational performance, governance, and strategic decision-making in digital environments. Scope IT governance and IT service management Enterprise architecture and integrated systems ...