Jurnal Ecogen
Vol. 9 No. 1 (2026): Jurnal Ecogen

The Effect of Work Pressure and Work Stress on Employees’ Turnover Intention: The Moderating Role of Perceived Organizational Support in Islamic Banking

Nisful Lailatul Izzah (Universitas Islam Negeri Maulana Malik Ibrahim Malang)
Ikhsan Maksum (Fakultas Ekonomi, Universitas Islam Maulana Malik Ibrahim Malang)



Article Info

Publish Date
31 Mar 2026

Abstract

This study examines the effects of work pressure and job stress on turnover intention, as well as the moderating role of  Perceived Organizational Support (POS) among employees of an Islamic banking institution in Malang. Using a quantitative explanatory design, data were collected from 130 employees through a census sampling method and analyzed using PLS-SEM with SmartPLS 4. The results show that work pressure does not significantly affect turnover intention (t = 0.477; p = 0.634), while job stress has a positive and significant effect (t = 4.675; p < 0.001). POS significantly moderates the relationships between work pressure and turnover intention (t = 2.768; p = 0.006) and between job stress and turnover intention (t = 3.722; p < 0.001) by weakening their effects. The model explains 86.7% of the variance in turnover intention (R² = 0.867). These findings support the JD-R model and Social Exchange Theory by emphasizing the buffering role of organizational support and highlight the importance of strengthening organizational support to reduce employees’ turnover intention.

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Journal Info

Abbrev

ecogen

Publisher

Subject

Description

Jurnal Ecogen is a peer-reviewed journal and scientific journal devoted to the publication of original papers published by Universitas Negeri Padang. Since 2018, this journal has become an open-access peer-reviewed online journal of economics and education studies published by Universitas Negeri ...