Jurnal Terapan Pemerintahan Minangkabau
Vol 6 No 1 (2026): Januari- Juni 2026

Pengukuran Indeks Kepuasan Layanan Infrastruktur (IKLI) di Kabupaten Banyumas Tahun 2025

Ariq Cahya Wardhana (Universitas Telkom)
Atik Munggiarti (Bappedalitbang Kabupaten Banyumas)
Yatin Ciptaningrum (Bappedalitbang Kabupaten Banyumas)



Article Info

Publish Date
22 Jun 2026

Abstract

The 2025 Infrastructure Service Satisfaction Index (IKLI) measurement for Banyumas Regency shows that the IKLI achievement is at 3.56 or 71.02 points with a category B (Good), which reflects public satisfaction with infrastructure services is quite good but not evenly distributed. The dimension with the highest achievement is Public Service (3.93), while Public Space (3.18) is the lowest, indicating disparities between dimensions. The results of the Gap Analysis identified the greatest mismatch between expectations and reality in the Public Space dimension. The IPA and PGCV analysis placed Public Space, Transportation, Irrigation, and Housing as the top priority (Quadrant I). In conclusion, policy interventions need to be focused on these priority sectors while maintaining the quality of the Public Service dimension that has been good.

Copyrights © 2026






Journal Info

Abbrev

jtpm

Publisher

Subject

Humanities Environmental Science Social Sciences

Description

FOCUS : Jurnal Terapan Pemerintahan Minangkabau adalah jurnal nasional yang fokus bidang Pemerintahan berbasis kearifan lokal. Jurnal ini menerima maniskrip hasil penelitian/riset dan hasil kajian literatur (literatur review). SCOPE : Jurnal Terapan Pemerintahan Minangkabau mencakup tentang praktek ...