INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Vol. 7 No. 1 (2026): INVEST : Jurnal Inovasi Bisnis dan Akuntansi

Model of Customer Value and Purchase Decision Analysis

Udin Ahidin (Universitas Pamulang Tangerang Selatan)
Wikrama Wardana (Universitas Pramita Indonesia)
Rini Astuti (Universitas Winaya Mukti Bandung)
Lusiah Lusiah (Universitas IBBI Medan)



Article Info

Publish Date
30 May 2026

Abstract

This study investigates the relationships among product, distribution, promotion, customer value, and purchasing decisions in the lightweight brick industry in Jakarta, Indonesia. The research addresses a gap in the construction materials marketing literature by examining the mediating role of customer value in linking marketing mix variables to purchasing decisions. A descriptive and explanatory survey design was employed, involving 295 managers from construction and property companies selected from a population of 964 firms in DKI Jakarta. Data were analyzed using Structural Equation Modeling (SEM) with LISREL 8.70. The findings indicate that distribution and promotion significantly contribute to customer value and purchasing decisions, while customer value exerts a strong positive effect on purchasing decisions. The model explains 47% of the variance in customer value and 81% of the variance in purchasing decisions, demonstrating substantial explanatory power. Among the examined variables, customer value emerges as the most influential determinant of purchasing decisions, highlighting its strategic importance in the lightweight brick market. These findings suggest that firms should prioritize strategies that enhance customer value through effective distribution and promotional activities to strengthen market competitiveness and improve customer purchasing outcomes. This study contributes to the marketing literature by providing empirical evidence on the role of customer value as a key mechanism through which marketing activities influence purchasing decisions in the construction materials sector.

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Journal Info

Abbrev

invest

Publisher

Subject

Economics, Econometrics & Finance

Description

INVEST : Jurnal Inovasi Bisnis dan Akuntansi is published by Lembaga Riset dan Inovasi Al-Matani as an information and communication media for practitioners, researchers and academics who are interested in the field of Business Management and Accounting Studies. First publish in September 2020. The ...