JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Vol. 19 No. 1 (2026): ALBAMA : Jurnal Bisnis Administrasi dan Manajemen

Kinerja Pegawai terhadap Kepuasan Masyarakat dalam Pelayanan Publik Berbasis Digital di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bantul

Susatyo Herlambang (Akademi Manajemen Administrasi Yogyakarta)
Christantra Yoga Grahito Hutomo (Akademi Manajemen Administrasi Yogyakarta)
Muhammad Isnaini Fathoni (Akademi Manajemen Administrasi Yogyakarta)



Article Info

Publish Date
30 Apr 2026

Abstract

Digital transformation in public services requires government institutions to improve service quality by leveraging information technology. However, the success of public services is determined not only by digital systems but also by employee performance as service providers. This study aims to analyze the effect of employee performance on community satisfaction in digital-based population administration services at the Department of Population and Civil Registration of Bantul Regency. A quantitative approach with an associative design was employed. The sample consisted of 86 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using simple linear regression. The findings indicate that employee performance positively influences community satisfaction. The results highlight the important role of human resource quality in supporting successful digital-based population administration services. This study provides empirical contributions to public administration literature and practical insights for improving public service quality.

Copyrights © 2026






Journal Info

Abbrev

albama

Publisher

Subject

Economics, Econometrics & Finance Medicine & Pharmacology Transportation

Description

ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai ...