Journal of Research on Business and Tourism
Vol. 6 No. 1 (2026): Journal of Research on Business and Tourism

Game Changer in Payment Method: Factors Influencing Users Intention to Use QRIS

Halley Christoforus Rettob (STIE Indonesia Banking School)
Batara Maju Simatupang (STIE Indonesia Banking School)
R. Bambang Budhijana (STIE Indonesia Banking School)
Antyo Pracoyo (STIE Indonesia Banking School)



Article Info

Publish Date
03 Jul 2026

Abstract

Payment system has undergone continuous changes, and the evolving landscape shows how QRIS (Quick Response Code Indonesia Standard) is changing Indonesian society preference of payment. The study explores the driving factors of users’ intention to adopt the QRIS through the lens of modified UTAUT framework to see whether users’ emotions correlate toward their Intention. Analysis is done through quantitative descriptive approach using PLS-SEM, with data collected from 109 QRIS users in the Greater Jakarta (Jabodetabek) area using a non-probability convenience sampling technique. The results show that Behavioral Intention has a significant effect on Intention to Use and bridges (mediates) the relationships between Social Influence, Effort Expectancy, and Performance Expectancy toward Intention to Use. In contrast, direct effects from Social Influence, Effort Expectancy, and Performance Expectancy have limited significance on Intention to Use. These findings suggest that QRIS adoption operates as a behavioral-driven process, highlighting the importance of strengthening users’ Behavioral Intentions to accelerate digital payment adoption. The study contributes to the digital payment literature by positioning QRIS as a transformative innovation in Indonesia’s payment system.

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Journal Info

Abbrev

jrbt

Publisher

Subject

Social Sciences

Description

Journal of Research on Business and Tourism (JRBT) publishes papers of an empirical or conceptual and literature reviews of a cross disciplinary. JRBT provides a platform for academics, business professionals, researchers, and professional concerns on both theoretical and practical issues. Focus and ...