Jurnal Ilmu Manajemen
Vol. 16 No. 1 (2026): Jurnal Ilmu Manajemen (On Progress)

Pengaruh Citra Merek Dan Kualitas Ulasan Online Terhadap Minat Beli Pengguna Shopee Di Kota Cirebon

Zaki Januar Mulyawan (Universitas Swadaya Gunung Jati Cirebon)
Aang Curatman (Universitas Swadaya Gunung Jati Cirebon,)



Article Info

Publish Date
22 Jun 2026

Abstract

This study aims to analyze the influence of brand image and online reviews on the purchase intention of Shopee users in Cirebon City, both partially and simultaneously. This research method uses quantitative. The population in this study are Shopee application users in Cirebon City who have used the application for more than six months. The sampling technique used purposive sampling with a total of 120 respondents. Data collection was carried out through questionnaires, while data analysis used the Partial Least Square–Structural Equation Modeling (PLS-SEM) method with the help of the SmartPLS 4 program. The results showed that brand image has a positive and significant effect on purchase intention, with a t-statistic value of 5.046 and a significance level of 0.000 <0.05. Online reviews also have a positive and significant effect on purchase intention, with a t-statistic value of 5.564 and a significance level of 0.000 <0.05. In addition, brand image has a positive and significant effect on online reviews, as indicated by a t-statistic value of 277.524 and a significance level of 0.000 < 0.05. Simultaneously, brand image and online reviews have a very strong influence on Shopee users' purchase intention, with a coefficient of determination (R²) value of 0.959. This indicates that 95.9% of the variation in purchase intention can be explained by brand image and online reviews, while the rest is influenced by other factors outside the study. The conclusion of this study is that brand image and online reviews are the main factors influencing Shopee users' purchase intention in Cirebon City. Therefore, marketplaces and sellers are advised to continue strengthening their brand image and optimally manage online reviews to increase purchase intention and consumer trust..

Copyrights © 2026






Journal Info

Abbrev

JIM

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmu Manajemen or JIM, with registered number ISSN 2089-8177 (Print) and ISSN 2623-2081 (Online), is a peer-reviewed journal published two times a year (January-Juny and July-December) by Management Study Program, Master Program, PPs Muhammadiyah University of Palembang. JIM is intended to be ...