Jurnal Ilmiah Manajemen dan Bisnis (JIMBI)
Vol 7, No 1 (2026): Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) - Juni

Pengaruh Kualitas Pelayanan, Suasana Cafe dan Harga terhadap Kepuasan Pelanggan pada Villa Ganding Sarune Cafe Berastagi

Media Wenina Sitepu (Universitas Medan Area)
Muhammad Yamin Siregar (Universitas Medan Area)



Article Info

Publish Date
29 Jun 2026

Abstract

This study aims to analyze the effect of service quality, cafe atmosphere, and price on customer satisfaction at Villa Ganding Sarune Cafe Berastagi, both partially and simultaneously. This study used a quantitative method with an associative approach. The population consisted of all customers who visited the cafe from January to April 2025, totaling 4,915 customers. The sample was determined using the Slovin formula with a 10% margin of error, resulting in 98 respondents. The sampling technique used was purposive sampling, with the criterion that respondents had visited the cafe more than once. Data were collected through questionnaires and analyzed using SPSS version 25 through classical assumption tests, multiple linear regression, t-test, F-test, and coefficient of determination. The results show that service quality, cafe atmosphere, and price have a positive and significant effect on customer satisfaction, both partially and simultaneously. The Adjusted R Square value of 63.3% indicates that the three variables explain the variation in customer satisfaction.

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Journal Info

Abbrev

jimbi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) is a journal to managed of Management Study Program Faculty of Economics and Business, University of Medan Area, for aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and ...