Takuana: Jurnal Pendidikan, Sains, dan Humaniora
Vol. 5 No. 1 (2026): Takuana (April-June)

Pengaruh Kualitas Pelayanan dan Harga terhadap Loyalitas Konsumen pada Harmony Hairstyle Stabat Kabupaten Langkat

Adeck Syaifullah Ahmad (Institut Syekh Abdul Halim Hasan Binjai)
Ulen Bangun (Institut Syekh Abdul Halim Hasan Binjai)
Adelia Putri (Institut Syekh Abdul Halim Hasan Binjai)
Adinda Aurel (Institut Syekh Abdul Halim Hasan Binjai)
Aghniyatuz Zahwa Sholeha (Institut Syekh Abdul Halim Hasan Binjai)
Ahmad Fauza (Institut Syekh Abdul Halim Hasan Binjai)



Article Info

Publish Date
22 Jun 2026

Abstract

This study aims to determine and analyze the influence of service quality and price on consumer loyalty at Harmony Hairstyle Stabat. The increasingly competitive barbering service business requires service providers to maintain consumer loyalty through appropriate service strategies and pricing. This type of research is associative research with a quantitative approach. The population in this study were all consumers of Harmony Hairstyle Stabat, with a sample size of 70 respondents taken using the Random Sampling technique. The data collection technique used a questionnaire that had been tested for validity and reliability. Data were analyzed using the multiple linear regression method through SPSS software. The results of the research partially (t-test) show that service quality has a positive and significant effect on consumer loyalty, and price has a positive and significant effect on consumer loyalty. Simultaneously (F-test), service quality and price have a significant effect on consumer loyalty at Harmony Hairstyle Stabat. The coefficient of determination value indicates that consumer loyalty is strongly influenced by both variables, while the rest is explained by other factors outside of this study.

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Journal Info

Abbrev

takuana

Publisher

Subject

Arts Humanities Education Social Sciences

Description

Takuana: Jurnal Pendidikan, Sains, dan Humaniora merupakan media publikasi ilmiah (jurnal) yang dikelola oleh Madrasah Aliyah Negeri 4 Kota Pekanbaru. Jurnal Takuana terbit 2 (dua) kali setahun pada bulan April dan Oktober. Berisi tulisan/ artikel hasil pemikiran dan penelitian yang ditulis oleh ...