Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 2 No 11 (2018): November 2018

Evaluasi Kepuasan Pengguna Aplikasi Tapp Market Menggunakan Metode EUCS (End User Computing Satisfaction)

Asti Shofi Damayanti (Fakultas Ilmu Komputer, Universitas Brawijaya)
Yusi Tyroni Mursityo (Fakultas Ilmu Komputer, Universitas Brawijaya)
Admaja Dwi Herlambang (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
21 Jun 2018

Abstract

Tapp Market is a new online shop established in 2013 in Finland and entered Indonesia in 2015, therefore required an evaluation for Tapp market in order to compete with its predecessor. Evaluation was conducted by using End User Computing Satisfaction (EUCS) method where consists 2 variables; accuracy and timeliness. There were 4 indicators of variable contentand 1 indicator of timeliness. Data was obtained from the number of samples of 100 respondents using questionnaires. From the result of variable of accuracy was very High category with the resulting value was 76.6% which means the users felt Very Satisfied to Tapp Market application if measured from this variable. The result of variable of timeliness was Low category with the value obtained was 50.0% which means the users felt satisfied toward Tapp Market application if measured from this variable. The recommendation given in this research is variable with Low category a Timeliness need to improve service quality, so that its category can reach very High category in order to increase user satisfaction of Tapp Market application.

Copyrights © 2018






Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...