Jurnal Kesehatan Mahardika
Vol. 13 No. 1 (2026): Jurnal Kesehatan Mahardika

Home Pharmacy Care Meningkatkan Kepuasan Pelayanan Kefarmasian

Rizki Rahmah Fauzia (Univesitas YPIB Majalengka)
Ahmad Azrul Dzuniarto (Universitas YPIB Majalengka)
Cut Diva Rachma Alya Putri (Universitas YPIB Majalengka)
Fitri Nurul Ramadhani (Universitas YPIB Majalengka)



Article Info

Publish Date
30 Mar 2026

Abstract

Background: Home Pharmacy Care (HPC), a home visit service by pharmacists to provide education, counseling, and monitoring of safe, effective, and rational drug use, has not yet become part of the routine service program at Pharmacies. Objective: This study aims to determine the effect of Home Pharmacy Care on the level of satisfaction with pharmaceutical services at Pharmacy S in Sukamandi Jaya, Subang Regency. Method: The research method used is descriptive quantitative with a pre-experimental design approach. The research sample consisted of 30 respondents who had a history of cholesterol and met the inclusion criteria. Data were collected using a questionnaire based on five dimensions of SERVQUAL and leaflet as a medium used for HPC. Data analysis was carried out using the McNemar test. Results: The test results showed a significant effect of Home Pharmacy Care on increasing satisfaction with pharmaceutical services at Syiara Pharmacy (p < 0.05). Conclusion: Home Pharmacy Care has a positive effect on increasing patient satisfaction with pharmaceutical services, so it can be used as a routine strategy in pharmacy services, especially for strengthening the role of pharmacists as drug consultants and part of the primary health team in the community.

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Journal Info

Abbrev

jkm

Publisher

Subject

Biochemistry, Genetics & Molecular Biology Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Physics Public Health

Description

Jurnal Kesehatan Mahardika (JKM) is a peer reviewed and open access journal that publishes scientific work and covers all health fields including nursing, midwifery, medical records, public health, medicine, pharmacy, ...