Interaksi Online
Vol 14, No 3: Juli 2026

KETERLIBATAN ANGGOTA SEBAGAI FONDASI EFEKTIVITAS ORGANISASI: ANALISIS PERAN KOMUNIKASI INTERNAL, KONTRAK PSIKOLOGIS, DAN DUKUNGAN ORGANISASI

Ahmad Yafi Fairuzzuhair (Prodi S1 Ilmu Komunikasi)
S. Rouli Manalu (Prodi S1 Ilmu Komunikasi)



Article Info

Publish Date
29 Jun 2026

Abstract

This study examines the effect of internal communication satisfaction (ICS) on member engagement in student organizations and investigates the mediating roles of psychological contract fulfillment (PCF) and perceived organizational support (POS). A quantitative explanatory approach was employed through a survey of 324 active students at Universitas Diponegoro who were members of intra-campus student organizations. Data were analyzed using PLS-SEM with a Reflective-Reflective Higher-Order Construct specification and the Disjoint Two-Step Approach. Findings indicate that ICS has a positive and significant effect on member engagement (β = 0.452, p < 0.001, f² = 0.184). POS significantly mediates the ICS engagement relationship (β = 0.182, p < 0.001), while PCF does not serve as a significant mediator (β = 0.012, p = 0.772). The model demonstrates moderate predictive capability (R² = 0.459). The study concludes that member engagement is driven more by experienced relational support than by evaluations of fulfilled initial expectations.

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Journal Info

Abbrev

interaksi-online

Publisher

Subject

Library & Information Science Social Sciences

Description

Jurnal Interaksi Online adalah jurnal yang memuat karya ilmiah mahasiswa S1 Jurusan Ilmu Komunikasi, FISIP Undip. Interaksi Online menerima artikel-artikel yang berfokus pada topik yang ada dalam ranah kajian Ilmu Komunikasi dan Ilmu ...