STREAMING Business Journal
Vol. 5 No. 2 (2026): STREAMING Business Journal

Pengaruh Cashback Dan Gratis Ongkir Terhadap Impulse Buying Melalui Brand Image Produk Parfum HMNS Pada Platform Shopee

Nasywa Chintami Rahmadani Putri (Universitas Bhayangkara Jakarta Raya)
Dewi Sri Woelandari (Universitas Bhayangkara Jakarta Raya)
Ferawaty Puspitorini (Universitas Bhayangkara Jakarta Raya)



Article Info

Publish Date
26 Jun 2026

Abstract

This study aims to analyze the influence of cashback and free shipping on impulse buying through brand image of HMNS perfume products on the Shopee platform. This research employed a quantitative approach with an explanatory research design. The population of this study consisted of Generation Z consumers residing in Narogong Indah Housing Estate, Bekasi. A total of 120 respondents were selected using a purposive sampling technique. Data were collected through questionnaires and analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with the assistance of SmartPLS software. The results indicate that free shipping has a positive and significant effect on impulse buying, while cashback does not have a significant effect on impulse buying. In addition, brand image has a positive and significant effect on impulse buying and serves as a mediating variable in the relationship between cashback and free shipping on impulse buying. These findings suggest that free shipping is more effective than cashback in encouraging impulse purchases, particularly when supported by a strong brand image. The study is expected to provide valuable insights for companies in developing promotional strategies and strengthening brand image to enhance consumers' impulse buying behavior.

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Journal Info

Abbrev

streaming

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

STREAMING Business Journal adalah jurnal akses terbuka akademik yang bertujuan untuk mempromosikan integrasi manajemen dan bisnis. Fokusnya adalah menerbitkan makalah tentang manajemen dan bisnis. Makalah yang dikirimkan akan ditinjau oleh komite teknis jurnal. Semua artikel yang dikirimkan harus ...