<![CDATA[— Improving the quality of academic services is a crucial indicator of educational quality assurance in vocational high schools. This study aims to examine the effects of the Academic Information System, Human Resource Competence, and Technology Support on Academic Service Quality, with Academic Process Effectiveness serving as an intervening variable. This research employed a quantitative approach using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. Data were collected through a Likert-scale questionnaire administered to 50 respondents at SMK Negeri 4 Penajam Paser Utara. Data analysis was conducted using SmartPLS 4 software. The results of the measurement model (outer model) evaluation indicate that all constructs meet the criteria for validity and reliability, as evidenced by Cronbach’s Alpha, Composite Reliability, and Average Variance Extracted (AVE) values exceeding the recommended thresholds. Furthermore, the structural model (inner model) evaluation reveals that Academic Process Effectiveness and Academic Service Quality demonstrate moderate explanatory power. The direct effect analysis shows that the Academic Information System and Technology Support have a significant effect on Academic Process Effectiveness, while Academic Process Effectiveness has a significant effect on Academic Service Quality. The mediation analysis indicates that Academic Process Effectiveness significantly mediates the relationship between the Academic Information System and Academic Service Quality. However, the mediating effects of Academic Process Effectiveness on the relationships between Human Resource Competence and Technology Support with Academic Service Quality are not statistically significant. These findings highlight the importance of optimizing academic information systems supported by effective academic processes to enhance the quality of academic services in vocational high schools.]]>
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