Jurnal Inovasi Bisnis Manajemen dan Akuntansi
Vol. 4 No. 2 (2026): JIBMA : Jurnal Inovasi Bisnis Manajemen dan Akuntansi

Pengaruh Kualitas Pelayanan, Tingkat Pendidikan dan Sosialisasi Perpajakan Terhadap Kepatuhan Wajib Pajak Orang Pribadi dengan Sanksi Pajak Sebagai Variabel Moderasi

Abiyyu Al Fadhil Ahmad (Universitas Muhammadiyah Gresik)
Suwandi (Univesitas Muhammadiyah Gresik)



Article Info

Publish Date
31 May 2026

Abstract

Tax revenue plays an important role in supporting national development, but taxpayer compliance remains a challenge. This study aims to analyze the influence of service quality, education level, and tax socialization on individual taxpayer compliance with tax sanctions as a moderating variable. This research uses a quantitative approach conducted on freelance taxpayers registered at the Primary Tax Office in Gresik. Data were collected through questionnaires and analyzed using multiple regression and moderated regression analysis. The results show that service quality and tax socialization have a positive effect on taxpayer compliance, while education level does not directly affect compliance. Tax sanctions are not able to moderate the relationship between service quality and compliance, but they strengthen the relationship between education level and tax socialization with taxpayer compliance. These findings indicate that improving service quality and strengthening tax socialization supported by consistent tax sanctions can enhance taxpayer compliance. Therefore, tax authorities are recommended to improve service systems and expand tax education programs to increase voluntary compliance.

Copyrights © 2026






Journal Info

Abbrev

jibma

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

JIBMA : Jurnal Inovasi Bisnis Manajemen dan Akuntansi is an open access journal published four times a year (February, May, August, November) With e-ISSN : 3030-8402. The editorial board invites writers, researchers, lecturers, undergraduate and graduate students, and practitioners to publish and ...