<![CDATA[The advancement of information technology has encouraged academic libraries to implement online user education programs to enhance students’ information literacy. However, the implementation of this program at the Universitas Islam Malang Library has faced challenges related to low participation rates, despite formal promotion and official announcements distributed to faculties. This study aims to evaluate the effectiveness of online user education in supporting information literacy and to identify factors influencing user participation. A descriptive quantitative approach was employed, with data collected through an online survey using Google Forms distributed to program participants, complemented by document analysis of program implementation reports. The findings indicate that the online user education program effectively improved participants’ understanding of information retrieval, access to electronic resources, and utilization of digital library services. Nevertheless, participation levels remained limited, highlighting the need for more effective communication strategies. In conclusion, online user education represents a relevant and beneficial service in supporting information literacy; however, optimization in communication and promotional strategies is necessary. The study recommends strengthening collaboration with lecturers, integrating user education into academic programs, and utilizing more interactive communication media to enhance user participation.]]>
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