International Journal of Tourism Business Research
Vol 5 No 1 (2026): International Journal of Tourism Business Research (INTOUR)

Strengthening Community Capacity for Homestay Development in Mandalika Special Economic Zone, Indonesia

Kanom (Politeknik Negeri Banyuwangi, Indonesia)
Srilian Laxmiwaty Dai (Universitas Khairun, Indonesia)
Damianus Sonny Lamoren (Politeknik Negeri Kupang, Indonesia)
Nur Afiah (Universitas Mataram, Indonesia)
Firman Koma Febdilan (Politeknik Pariwisata Lombok, Indonesia)
Syul Rosli Sanam (Politeknik Negeri Kupang, Indonesia)



Article Info

Publish Date
17 Jun 2026

Abstract

This study examines the process of strengthening community capacity in tourism accommodation management within the context of homestay development in the Mandalika Special Economic Zone, Indonesia. As a government-driven tourism destination, Mandalika has experienced rapid infrastructure expansion, creating new opportunities for local communities to participate in tourism through homestay (Sarhunta) programs. However, the effectiveness of capacity-building initiatives in supporting sustainable community-based accommodation remains unclear. This research adopts a qualitative case study approach, supported by surveys, observations, and document analysis, to evaluate the effectiveness of training programs and identify key challenges faced by homestay operators. The findings reveal that capacity-building initiatives have been moderately effective in improving technical skills, particularly in housekeeping and basic hospitality services. However, significant gaps persist in managerial, adaptive, and strategic competencies, including financial management, digital marketing, and market responsiveness. The study identifies a critical capacity utilization gap, where knowledge gained through training is not effectively translated into practice. Furthermore, four interrelated dimensions of community capacity are proposed: technical, managerial, adaptive, and collaborative capacity. The results suggest that current capacity-building approaches remain fragmented and insufficient to support long-term business sustainability. This study contributes to the literature by offering an integrated framework for community capacity in tourism accommodation and highlighting the need for a shift from short-term training toward continuous, system-based capacity development. The findings provide practical implications for policymakers and stakeholders in designing more effective and inclusive tourism development strategies.

Copyrights © 2026






Journal Info

Abbrev

intour

Publisher

Subject

Economics, Econometrics & Finance Environmental Science Social Sciences

Description

The main focus of this journal covering the study of tourism business research (Tourism Attraction and Tourism Insdustry). The others scope of these areas include tourism planning; halal tourism; geography tourism; management; travelling; environment; gastronomic tourism; heritage tourism, and ...