JURNAL BIOSAINSTEK
Vol 8 No 1 (2026): Jurnal BIOSAINSTEK

Analysis of Patient Satisfaction with Food Services at Labuha Regional General Hospital, South Halmahera Regency, 2025

Aswia Arsad (Universitas Muhammadiyah Maluku Utara)
Agustin Rahayu (Universitas Muhammadiyah Maluku Utara)
Musiana Musiana (Universitas Muhammadiyah Maluku Utara)
Suryani Mansyur (Universitas Muhammadiyah Maluku Utara)
Mayasari Soamole (Universitas Muhammadiyah Maluku Utara)
Diah Merdekwati Surasno (Universitas Muhammadiyah Maluku Utara)



Article Info

Publish Date
27 Jan 2025

Abstract

Food service in hospitals is part of nutritional care that plays an important role in supporting the healing process of patients during treatment. The quality of food served to patients must not only meet nutritional standards, but also consider aspects of taste, hygiene, menu variety, food presentation, and timeliness of distribution. Patient satisfaction with food services is an important indicator in evaluating the overall quality of hospital services. Patients who are satisfied with the food provided tend to have a positive perception of the quality of hospital services and are more cooperative in undergoing treatment and hospital diets. This study aims to analyze the level of patient satisfaction with food services at Labuha Regional General Hospital in 2025. This study uses a quantitative design with an analytical survey approach. The sample in this study consisted of 89 respondents selected using purposive sampling. Data were collected through questionnaires and analyzed using the Chi-Square test with a significance level of α = 0.1. The results showed that most respondents were satisfied with the food service (56.2%). There was a significant relationship between patient satisfaction and food taste (p=0.000), food presentation (p=0.000), menu variety (p=0.000), food hygiene (p=0.000), cutlery hygiene (p=0.000), and timeliness of distribution (p=0.000). The conclusion of this study is that all factors studied have a significant relationship with patient satisfaction levels. Therefore, improving the quality of food service in hospitals is very important to support the healing process and overall patient satisfaction.

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Journal Info

Abbrev

biosaintek

Publisher

Subject

Description

Jurnal BIOSAINSTEK merupakan jurnal ilmiah yang diterbitkan oleh Univeritas Muhammadiyah Maluku Utara, dikelola oleh Program Studi Teknologi Hasil Perikanan Fakultas Pertanian sebagai sarana publikasi hasil penelitian mahasiswa, dosen dan peneliti dari instansi pemerintah maupun instansi swasta. ...