JDP (Jurnal Dinamika Pemerintahan)
Vol 8 No 02 (2025): Agustus 2025

ANALISA KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK DIBIDANG KESEHATAN: (Studi Kasus Puskesmas Babelan 1)

Fani Sahabi'ah (Universitas Singaperbangsa Karawang)
Bilqis Anas Thalib (Universitas Singaperbangsa Karawang)
Ersa Falena Fitri (Universitas Singaperbangsa Karawang)
Zaeicha Putri Rahmawanti (Universitas Singaperbangsa Karawang)



Article Info

Publish Date
13 Aug 2025

Abstract

Health services are a form of public service which is an activity or series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen provided by public service providers established based on law for public service activities. The aim of conducting research at Babelan 1 Community Health Center is to determine the standard of health services available at Babelan 1 Community Health Center, so that services to the community can run optimally and the level of public health can increase. In this research, the researcher used a descriptive research method with a qualitative approach and used data collection techniques through interviews and documentation carried out at the Babelan Community Health Center 1. The results of the research showed that the quality of public services greatly influences community satisfaction, the researcher emphasized aspects: tangible, empathy, reliability, responsiveness and assurance to analyze public satisfaction with public services.

Copyrights © 2025






Journal Info

Abbrev

jdp

Publisher

Subject

Humanities Social Sciences

Description

JDP (Jurnal Dinamika Pemerintahan) is an open access journal that is published regularly in January and August each year. The JDP aims to build intellectuality and develop science through writing, research and studies on politics and the dynamics of governance that develop at the international, ...