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All Journal JDP (Jurnal Dinamika Pemerintahan)
Bilqis Anas Thalib
Universitas Singaperbangsa Karawang
Humanities Social Sciences

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ANALISA KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK DIBIDANG KESEHATAN: (Studi Kasus Puskesmas Babelan 1) Fani Sahabi'ah; Bilqis Anas Thalib; Ersa Falena Fitri; Zaeicha Putri Rahmawanti
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6085

Abstract

Health services are a form of public service which is an activity or series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen provided by public service providers established based on law for public service activities. The aim of conducting research at Babelan 1 Community Health Center is to determine the standard of health services available at Babelan 1 Community Health Center, so that services to the community can run optimally and the level of public health can increase. In this research, the researcher used a descriptive research method with a qualitative approach and used data collection techniques through interviews and documentation carried out at the Babelan Community Health Center 1. The results of the research showed that the quality of public services greatly influences community satisfaction, the researcher emphasized aspects: tangible, empathy, reliability, responsiveness and assurance to analyze public satisfaction with public services.
PERAN PEMERINTAH DAERAH MELALUI CABANG DINAS PENDIDIKAN WILAYAH II DALAM MENANGANI KETERBATASAN SMA NEGERI DI KOTA DEPOK PROVINSI JAWA BARAT Bilqis Anas Thalib; Fani Sahabi’ah; Ersa Falena Fitri; Zeicha Putri Rahmawanti
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6086

Abstract

This study aims to analyze the role of the Depok City Government, specifically the Branch Office of the West Java Provincial Education Office II, in addressing the limitations of public high schools (SMA) in the city. The background of the issue raised is the imbalance between the number of students wishing to continue to SMA and the limited capacity of public schools, resulting in thousands of students being unable to be admitted to public SMA. This research uses a qualitative method with data collection techniques including interviews, observations, and documentation. The findings show that the government plays a role as a facilitator by providing adequate educational facilities, as a regulator by implementing zoning systems and affirmative action routes, and as a catalyst by encouraging the development of new schools and the implementation of hybrid learning methods. However, significant challenges remain related to the shortage of public schools, which cannot be fully addressed by only providing grants or scholarships. This study concludes that the addition of public high schools in Depok City and improvements in the zoning system are crucial to addressing the educational challenges.
Co-Authors Ersa Falena Fitri Fani Sahabi'ah Fani Sahabi’ah Zaeicha Putri Rahmawanti Zeicha Putri Rahmawanti