SISTEM INFORMASI DIGITALISASI SOP BERBASIS WEB UNTUK MENINGKATKAN EFISIENSI OPERASIONAL PADA PERUSAHAAN LOGISTIK DI PURWAKARTA: A WEB-BASED SOP DIGITALIZATION INFORMATION SYSTEM FOR IMPROVING OPERATIONAL EFFICIENCY AT A LOGISTICS COMPANY IN PURWAKARTA

Hasyyati Shabrina (Universitas Pendidikan Indonesia)
Ahmad Fauzi (Universitas Pendidikan Indonesia)

RABIT: Jurnal Teknologi dan Sistem Informasi Univrab
Vol 11 No 1 (2026): Januari

The management of Standard Operating Procedures (SOPs), which were previously in the form of physical and manual documents and scattered across several storage media, caused several operational problems. These problems included difficulty in searching for documents, inconsistencies between the latest versions, delayed notifications, and a high risk of data loss, especially in the logistics industry. In this study, a web-based SOP management system was designed using Laravel and MySQL with the R&D+Waterfall method. Needs analysis was conducted through observation and interviews with five Manager ial respondents. The system is equipped with an approval workflow (waiting-approved-rejected) and RBAC 3-role (superadmin - department admin - viewer). Black Box Testing (12/12 scenarios passed) by Manager ial respondents showed that the system was able to significantly speed up the document search process and centralize the management of all SOPs into a single integrated platform.