Jurnal Bisnis dan Kewirausahaan
Vol 3 No 2 (2026): July

Understanding Consumer Purchase Decisions on TikTok Shop: The Role of Digital Trust Mediation in Live Streaming and Customer Engagement

Yasir Hudzaifah (Universitas Muhammadiyah Pontianak)
Joko Susilo (Unknown)



Article Info

Publish Date
15 Jul 2026

Abstract

The rapid growth of social commerce has encouraged Micro, Small, and Medium Enterprises (MSMEs) to adopt digital marketing strategies through live streaming platforms such as TikTok Shop. This study aims to analyze the effect of live streaming and customer engagement on purchase decisions with digital trust as a mediating variable among TikTok Shop users. This research employed a quantitative approach using explanatory research design. Data were collected through online questionnaires distributed to 150 respondents who had purchased MSME products through TikTok Shop live streaming. The sampling technique used purposive sampling. Data analysis was conducted using Structural Equation Modeling-Analysis of Moment Structure (SEM-AMOS) with AMOS 21 software. The results showed that live streaming and customer engagement had a positive and significant effect on purchase decisions. In addition, live streaming and customer engagement were also proven to significantly influence digital trust. Digital trust had a positive and significant effect on purchase decisions and successfully mediated the relationship between live streaming and customer engagement toward purchase decisions. These findings indicate that digital trust plays a strategic role in strengthening the effectiveness of social commerce marketing on TikTok Shop. This study contributes theoretically to the development of digital marketing and social commerce literature, particularly regarding the mediating role of digital trust in online consumer behavior. Practically, the findings provide recommendations for MSMEs to optimize interactive live streaming, increase customer engagement, and strengthen consumer trust to improve purchase decisions in digital commerce platforms.

Copyrights © 2026






Journal Info

Abbrev

jbk

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Bisnis dan Kewirausahaan (JBK) merupakan jurnal akademik yang didedikasikan untuk mempublikasikan hasil penelitian dan kajian teoritis di bidang manajemen dan kewirausahaan. Jurnal ini berfokus pada topik-topik yang relevan dengan pengembangan usaha, inovasi bisnis, manajemen strategis, serta ...