KONSELOR
Vol. 15 No. 2 (2026): KONSELOR

Revisiting Technology Acceptance in School Counseling Practice: Insights from TAM Literature

Nurdiana Nurdiana (Faculty of Psychology, Universitas Indonesia, Depok)
Farida Kurniawati (Faculty of Psychology, Universitas Indonesia, Depok)



Article Info

Publish Date
30 Jun 2026

Abstract

Technology integration in school counseling has grown, yet counselors’ acceptance varies across studies and remains under-synthesized. This systematic review explores technology acceptance in school counseling through the Technology Acceptance Model (TAM). Using the PRISMA framework, we analyzed 13 empirical studies published from 2016 to 2026, selected from multiple academic databases. A thematic synthesis examined counselors’ views on technology, factors influencing acceptance, and implementation hurdles. Results show that counselors generally view technology favorably, mainly for administrative tasks, communication, and ensuring service continuity. Nonetheless, positive perceptions did not always lead to wider adoption, particularly in direct counseling. Influencing factors include digital skills, self-efficacy, institutional support, and ethical issues, indicating that acceptance varies by task and context. This review affirms TAM's usefulness in understanding counselors’ tech acceptance and highlights how professional, institutional, and ethical factors influence implementation—explaining why positive perceptions don’t always lead to sustained use.

Copyrights © 2026






Journal Info

Abbrev

konselor

Publisher

Subject

Education Health Professions Social Sciences Other

Description

The aim of this journal is to publish articles dedicated to the latest outstanding developments in the field of counseling. This journal encompasses the applications of religious counseling, schools counseling, mental health, assessment, supervision in counseling, sexual abuse, violence addition ...