Journal of Social Work and Science Education
Vol. 7 No. 3 (2026): Journal of Social Work and Science Education

Digital Rebranding and Customer Loyalty: Examining the Mediating Role of Brand Awareness and Interaction Quality among Instagram Users in Bali

Christofer Setiawan (Institut Desain dan Bisnis Bali, Bali, Indonesia)
Dwi Sih Winarti (Institut Desain dan Bisnis Bali, Bali, Indonesia)
Ngurah Gede Dwi Mahadipta (Institut Desain dan Bisnis Bali, Bali, Indonesia)



Article Info

Publish Date
05 Aug 2026

Abstract

This study examines the influence of digital rebranding strategy, brand awareness, and digital interaction quality on customer loyalty toward ERSPO, a local Indonesian sports apparel brand, among Instagram users in Bali. A quantitative research design was employed using a purposive sampling technique involving 100 respondents who followed and interacted with ERSPO’s Instagram account. Data were analyzed using multiple linear regression with SPSS version 26. The findings indicate that digital rebranding strategy, brand awareness, and digital interaction quality each exert a positive and significant influence on customer loyalty, with the proposed model explaining a substantial proportion of customer loyalty variance. The study contributes to the digital marketing and brand management literature by providing empirical evidence that integrating digital rebranding initiatives with brand awareness and high-quality digital interactions strengthens customer loyalty in the context of local brands operating in digitally competitive markets. From a managerial perspective, the findings offer practical guidance for companies seeking to enhance consumer loyalty through effective social media branding and engagement strategies. Nevertheless, the cross-sectional design, single-brand focus, and geographically limited sample restrict the generalizability of the findings. Future studies are encouraged to adopt longitudinal designs, include multiple brands and regions, and explore additional variables that may influence customer loyalty.

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Journal Info

Abbrev

jswse

Publisher

Subject

Religion Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media

Description

The Journal of Social Work and Science Education (JSWSE) is firmly established as an authoritative voice in the world of social work and science education with E-ISSN: 2723-6919 and P-ISSN 2746-0827. JSWSE publishes scholarly papers that focus on the social science, teaching and learning, science in ...