Jurnal Ilmu Sosial dan Ilmu Politik
Vol 29, No 3 (2026): March

Navigating Bureaucratic Challenges: Investigating the Interplay of Psychological Factors and Positive Outcomes in Public Sector Performance

Arbania Fitriani (Faculty of Psychology, Esa Unggul University, Indonesia)
Wihana Kirana Jaya (Faculty of Economics and Business, Universitas Gadjah Mada, Indonesia)
Sumaryono Sumaryono (Faculty of Psychology, Universitas Gadjah Mada, Indonesia)
Reni Rosari (Faculty of Economics and Business, Universitas Gadjah Mada, Indonesia)
Diana Fajarwati (Universitas Esa Unggul, Indonesia)



Article Info

Publish Date
17 Mar 2026

Abstract

This study investigates the psychological mechanisms underlying public sector employees’ behaviour by examining the moderating role of bureaucratic leadership (BL) in the relationship between public service motivation (PSM) and work engagement (WE), with WE acting as both a mediator and a predictor of affective organisational commitment (AOC) and innovative work behaviour (IWB). Using a quantitative approach, survey data were collected from 2,853 employees of Indonesian State-Owned Enterprises. We used Partial Least Squares Structural Equation Modelling (PLS-SEM) to examine the direct effects and the mediating effects of WE, and the moderating effect of BL. The results emphasise that PSM has a strong positive effect on WE (β = 0.659, P < 0.001) but does not directly influence AOC (β = 0.023, P > 0.05) or IWB (β = 0.027, P > 0.05). WE fully mediates the relationship between PSM and both AOC (β = 0.412, P < 0.001) and IWB (β =0.344, P < 0.001). BL shows significant direct effects on WE (β = 0.169, P < 0.001), AOC (β = 0.186, P < 0.001), and IWB (β = 0.522, P < 0.001). In addition, BL moderates the relationship between PSM and WE at the 10 per cent significance level (β = 0.033, P < 0.10), indicating a context-dependent enabling role. This study extends the JD–R model in the public-sector context by highlighting the central role of WE.

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Journal Info

Abbrev

jsp

Publisher

Subject

Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Ilmu Sosial dan Ilmu Politik (JSP) is an open access, and peer-reviewed journal. Our main goal is to disseminate current and original articles from researchers and practitioners on various contemporary social and political issues: gender politics and identity, digital society and disruption, ...