Window of Health : Jurnal Kesehatan
Vol 9 No 3 (July, 2026)

Implementation of Patient Safety Culture at Hospital X, Semarang City

Muhammad Iqbal (Public Health Study Program, Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)
Firmansyah Kholiq Pradana P.H (Public Health Study Program, Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)
Vilda Ana Veria Setyawati (Public Health Study Program, Faculty of Health Science, Universitas Dian Nuswantoro, Indonesia)
Lutfiyah Rizqulloh (Medical Records and Health Information Study Program, Bina Trada Polytechnic Semarang, Indonesia)



Article Info

Publish Date
07 Jul 2026

Abstract

Patient safety incidents remain a persistent challenge in hospital settings, yet evidence on the cultural factors driving them in type C hospitals in Indonesia remains limited. Hospital X in Semarang City recorded 23 patient safety incidents from January to September 2023 (KTD: 2, KTC: 9, KNC: 12), with label dispensing errors, wrong medication, and wrong dosage as the leading causes. Despite the establishment of a Hospital Patient Safety Team (KPRS), no systematic assessment of patient safety culture had previously been conducted, leaving a critical gap in understanding the organizational factors underlying these incidents. This study aimed to determine factors influencing patient safety culture as perceived by nurses at Hospital X. A quantitative cross-sectional design was employed, with 82 inpatient nurses selected via simple random sampling. Data were collected using a validated AHRQ-based questionnaire and analyzed using Chi-square and Fisher's Exact tests. The average positive response to patient safety culture was 81.5%. The highest-scoring dimensions were cooperation within the unit (90.2%), open communication (84.1%), and staffing (84.1%), while cooperation between units (74.4%) and error feedback (76.8%) scored lowest. All 12 dimensions showed significant associations with patient safety culture (p < 0.05). The strongest associations were found in open communication (p = 0.001; OR = 18.9), error feedback (p = 0.001; OR = 27.5), staffing (p = 0.001; OR = 17.1), and patient transition (p = 0.001; OR = 15.2). These findings indicate that inter-unit coordination and structured error feedback are the most critical intervention targets. Hospital management should prioritize implementing a non-punitive incident reporting system, standardized SBAR-based handover protocols, and integrating patient safety competencies into regular clinical supervision to meaningfully reduce preventable incidents.

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Journal Info

Abbrev

woh

Publisher

Subject

Medicine & Pharmacology Nursing Public Health

Description

Window of Health is a media publication of scientific works in the field of health in a broad sense such as public health, nursing, midwifery, medicine, pharmacy, health psychology, nutrition, health technology, health analysis, health information system, medical record, health law, ...