Lutfiyah Rizqulloh
Medical Records and Health Information Study Program, Bina Trada Polytechnic Semarang, Indonesia

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Implementation of Patient Safety Culture at Hospital X, Semarang City Muhammad Iqbal; Firmansyah Kholiq Pradana P.H; Vilda Ana Veria Setyawati; Lutfiyah Rizqulloh
Window of Health : Jurnal Kesehatan Vol 9 No 3 (July, 2026)
Publisher : Fakultas Kesehatan Masyarakat Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/woh.vi.2757

Abstract

Patient safety incidents remain a persistent challenge in hospital settings, yet evidence on the cultural factors driving them in type C hospitals in Indonesia remains limited. Hospital X in Semarang City recorded 23 patient safety incidents from January to September 2023 (KTD: 2, KTC: 9, KNC: 12), with label dispensing errors, wrong medication, and wrong dosage as the leading causes. Despite the establishment of a Hospital Patient Safety Team (KPRS), no systematic assessment of patient safety culture had previously been conducted, leaving a critical gap in understanding the organizational factors underlying these incidents. This study aimed to determine factors influencing patient safety culture as perceived by nurses at Hospital X. A quantitative cross-sectional design was employed, with 82 inpatient nurses selected via simple random sampling. Data were collected using a validated AHRQ-based questionnaire and analyzed using Chi-square and Fisher's Exact tests. The average positive response to patient safety culture was 81.5%. The highest-scoring dimensions were cooperation within the unit (90.2%), open communication (84.1%), and staffing (84.1%), while cooperation between units (74.4%) and error feedback (76.8%) scored lowest. All 12 dimensions showed significant associations with patient safety culture (p < 0.05). The strongest associations were found in open communication (p = 0.001; OR = 18.9), error feedback (p = 0.001; OR = 27.5), staffing (p = 0.001; OR = 17.1), and patient transition (p = 0.001; OR = 15.2). These findings indicate that inter-unit coordination and structured error feedback are the most critical intervention targets. Hospital management should prioritize implementing a non-punitive incident reporting system, standardized SBAR-based handover protocols, and integrating patient safety competencies into regular clinical supervision to meaningfully reduce preventable incidents.
Evaluation of User Satisfaction of Electronic Medical Record System at RSI Sultan Agung Semarang Lutfiyah Rizqulloh; Muhammad Iqbal; Diah Kurniawati
Window of Health : Jurnal Kesehatan Vol 8 No 1 (January 2025)
Publisher : Fakultas Kesehatan Masyarakat Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/woh.vi.1619

Abstract

From 2019 to 2022, RSI Sultan Agung Semarang managed SIMRS independently. While the implementation remained hybrid, SIMRS was turned over to a third party in early 2023 to develop Electronic Medical Records (EMR). However, in 2024, a year later, the management of SIMRS and EMR was once again independent. It was necessary to assess user satisfaction with the EMR in light of these modifications. This study aims to determine the variables affecting users' satisfaction with the EMR at RSI Sultan Agung Semarang's medical record installation. Cross-sectional research was used in conjunction with quantitative research design. Questionnaires were distributed to collect data. Purposive sampling was used in the sampling process, and 32 individuals met the inclusion criteria. The statistical test results demonstrate that all of the variable's content, accuracy, format, ease of use, and timeliness have p-values less than 0.05, indicating a significant relationship between each variable and satisfaction with the EMR. Everything about the EMR system has been going smoothly; more system development is needed to make it easier to access quickly and effectively, which will improve the timeliness of medical services. Future research should look into other variables or perform long-term studies to track changes in user satisfaction.