Studi Ilmu Manajemen dan Organisasi
Vol 7 No 2 (2026): Juli

Influence of Brand Trust and Service Quality on B2B Repurchase Intention at CV Amira Fresh

Tiara Galuh Sekar Arum (Universitas Telkom, Bandung, Indonesia)
Budi Prasetiyo (Universitas Telkom, Bandung, Indonesia)



Article Info

Publish Date
13 Jul 2026

Abstract

Purpose: This study analyzes the influence of brand trust and service quality on the repurchase intention of CV Amira Fresh partners. It further examines how logistical reliability and brand integrity function as key predictors in supermarket procurement decisions for sustaining long-term Business-to-Business (B2B) cooperation within the fresh produce industry. Research Methodology: A quantitative approach with descriptive and causal design was applied. The study employed a saturated sampling (census) technique involving 42 procurement managers from active supermarkets. Data were analyzed using multiple linear regression to test the relationships among variables. Results: The findings show that Brand Trust has a positive and significant effect on Repurchase Intention (? = 0.474; Sig. = 0.001). Service Quality also has a positive and significant effect (? = 0.286; Sig. = 0.037). Simultaneously, both variables explain 40.3% of the variation in repurchase intention, with brand trust emerging as the most dominant factor influencing customer commitment. Conclusions: In the high-risk fresh produce industry, institutional trust and operational excellence are essential to reduce supplier-switching behavior and strengthen long-term partnerships. Limitations: The study is limited by a small sample size, a single distributor context, a cross-sectional design, and the inclusion of only two predictor variables. Contributions: The study contributes to B2B marketing literature by demonstrating that psychological brand reliability outweighs operational performance, and provides practical implications for strengthening logistics-based partnership strategies

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Journal Info

Abbrev

SIMO

Publisher

Subject

Economics, Econometrics & Finance

Description

Studi Ilmu Manajemen dan Organisasi (SIMO) merupakan media publikasi ilmiah yang memuat artiket-artikel dibidang manajemen dan organisasi. Jurnal Penelitian Manajemen dan Organisasi didedikasikan untuk sharing idea dikalangan akademisi, industri atau praktisi serta pengambil kebijakan. SIMO menerima ...